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Count Arthur returns!

September 6, 2013

Count+Arthur+Strong

If you follow me on Twitter, you might have seen that after the Count Arthur DVD of the show came out a couple of weeks ago, a kindly fan of the series alerted us to the fact that the picture looked different on the DVD version than it did when it was broadcast. We’ve dug into the issue, and it turns out it does. Someone, somewhere in the process of manufacturing the master from which all the DVDs were duplicated, had changed a setting and so all the video had been “de-interlaced”.  It’s the same process they use to “film effect” TV shows, and it wasn’t what we wanted the series to look like.

There’s no other difference from the broadcast version, but that’s not how the series is supposed to look, so we’ve talked to the DVD people and they are issuing a recall for all the discs that have been sent out to retailers already. If you’ve already bought one, thank you, but we’d like you to see it as we intended, so there’s a way to get a replacement disc sent to you free. Simply email dvdsupport@bbc.com requesting a replacement and they will give you a Freepost address to return the disc. They’ll send a fresh one back, video properly interlaced as we intended.

If you haven’t already bought one, the way you can tell if it’s a new, correct version will be to look at the top right hand corner of the front of the box. The little triangle with the Daily Telegraph quote is red on the original, but will be blue on the new ones, and that’s the one to buy.

Thanks! I really do.

One comment

  1. […] explained what had happened on his blog, saying: “A kindly fan of the series alerted us to the fact that the picture looked different […]



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